Privacy, clearly.

1. Who is responsible?

KLYQ.ie operates KLYQ.ie and is responsible for the personal information used to run this store. Business registration number: 791613. Contact us at support@klyq.ie about this policy or your rights.

Our published business and licence information is available on the Licence & Business Details page.

2. Information we use

Payment providers process payment credentials through the checkout services they supply. KLYQ’s order records contain payment references and, where supported by the gateway, limited payment-method information; this store does not ask you to send full card numbers or security codes by email.

3. Why we use it

Order and security emails are service messages. Creating an account or placing an order does not by itself subscribe you to marketing.

4. Email security codes & age checks

For customer sign-in we check your password, then email a four-digit one-time code. Registration verifies your email before you set a password; recovery requires a code before a new password can be set. A code is usable for five minutes, has a limited number of attempts and is tied to the browser where you started. Password-setting permission expires after ten minutes. Rate-limit records are held briefly to prevent abuse. Codes are stored as keyed hashes by the store, not as reusable plaintext credentials.

The 18+ entry screen and checkout age declaration record what you confirm. They do not verify identity. Where further age evidence is needed, support will explain the approved method before requesting it. Do not send identity documents by ordinary email.

5. Who receives information?

Access is limited to people and services that need information to operate and support the store. These may include:

• Our website hosting provider, Hostinger, and the technical support providers we authorise.
• The payment provider selected at checkout, for payment, refunds and fraud checks.
• The courier used to deliver your order, using the contact and address details needed for delivery.
• Our configured email-delivery and mailbox services, to send order, account and support messages.
• Professional advisers or public authorities where necessary for legal, accounting or dispute matters.

WordPress and WooCommerce run the store on our hosting. We do not sell your personal information. Optional tracking is not included in this store package; any additional optional tools must be explained and connected to the cookie controls before use.

Some providers may process information outside the European Economic Area. Transfers require the applicable protection, such as an adequacy decision or Standard Contractual Clauses with appropriate safeguards. Contact us for the relevant provider and transfer details for your order or enquiry. Hostinger privacy information.

6. How long is information kept?

• Accounts and saved details: while the account is used and as needed to provide its requested features; inactive information is reviewed against its purpose and any legal retention duty.
• Order, invoice and tax records: for the period needed to meet accounting, tax and other legal requirements. Disputes, refunds or legal claims may justify a longer period. An account deletion request does not automatically remove records we must retain.
• Support and security records: only as long as needed to resolve the issue, protect the service or meet an applicable legal requirement. Code challenges and grants have the short expiry periods described above; rate-limit counters normally expire within an hour.
• Cookie choices: 180 days. Your browser normally remembers the age-entry declaration for 1 days. Requested wishlist or gift-box selections remain until you remove them or clear the relevant browser/account data. Details are in our Cookie Policy.

Deletion from active systems may precede expiry of protected backup copies, which remain subject to access restrictions and the backup replacement cycle.

7. Your choices and rights

You can ask for access to your information, correction, erasure, restriction, portability or an objection to processing, where the relevant right applies. You can withdraw consent without affecting processing already carried out lawfully. Use My Account to update saved details, or email support@klyq.ie with your request. We may need proportionate information to confirm who is asking.

We normally respond to rights requests within one month. Where an extension or a lawful limit applies, we will explain it. You may complain to Ireland’s Data Protection Commission or your relevant supervisory authority.

8. Necessary details & automated checks

Contact and delivery details are needed to fulfil physical orders, and security steps are needed to protect account access. Without them we may be unable to provide the requested service. Optional marketing and tracking choices do not prevent essential shopping functions.

The store uses automated rules for security checks, delivery totals and rewards. These store functions are not intended to make solely automated decisions with legal or similarly significant effects. Contact support if you need a person to review a blocked order or access problem.

Support chat

The automated assistant provides quick support answers on your device. If you ask for products, the question and a short recent context are sent to our store server to search explicitly approved general-merchandise listings. Results use public product information such as images, prices, stock and options. Product searches do not go to OpenAI unless you choose AI chat. Optional chat sounds start off and stay in memory only for the page. If AI chat is available and you choose Start AI chat, your question and recent AI conversation are sent through our server to OpenAI to generate a reply. We do not send your account, saved addresses or private order records to the assistant. Please do not include passwords, security codes, payment details or identity documents. Common contact details and secret patterns are screened, but this is not a guarantee that every personal detail will be detected.

The store does not save conversation text in its database. The page keeps a short conversation in memory until you leave or select Clear chat. Usage counters and connection status help limit misuse and costs; counters expire within two days and do not include the conversation text. Choosing quick answers stops further AI requests and clears the AI context in this page. It does not erase information already processed by OpenAI. OpenAI may retain limited information under its service rules, including security monitoring. Read OpenAI’s data information. If you contact our team, the support processing described above applies.

9. Adults, updates & contact

KLYQ.ie is an adult store. We do not intentionally seek account or order information from children under 18. Contact us if you believe a child has provided information so that we can investigate and take the appropriate action.

We will update this policy when store services or data uses change. The date above identifies this version. Privacy questions: support@klyq.ie.